Scalenth Digital Refund Policy
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Refund Categories
Performance-Based Refunds
Refunds tied to measurable KPIs agreed upon at the start of the project.
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Example: If we promise a 20% increase in website traffic and only achieve a 10% increase within the agreed timeline, we will issue a proportional refund based on the shortfall.
Pro-Rated Refunds for Incomplete Services
Refunds based on work completed versus the agreed scope.
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Example: If a $10,000 project is 70% complete, the remaining 30% of the service value ($3,000) will be refunded.
Conditional Refunds
Refund eligibility is contingent on specific conditions being met.
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Example: Refunds are void if the client does not provide timely approvals, feedback, or deliverables required for project completion.
Service Credit Alternatives
In lieu of monetary refunds, clients may opt for credits toward future services.
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Example: If a PPC campaign does not meet its ROI targets, the client can apply service credits toward a retargeting campaign or SEO audit.
“Good Faith” Refunds for Long-Term Clients
For loyal, long-term clients, we may offer goodwill refunds or credits to maintain a strong partnership.
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Example: A client working with us for over a year may receive additional credits instead of a monetary refund for a project that fell short of expectations.
Building Trust Through Transparency
At Scalenth Digital, we believe in the value of transparency and trust. Our refund policy is designed to safeguard your investment while maintaining fairness for both parties. Below is a detailed breakdown of how we handle refunds, performance metrics, and exclusions to ensure you feel confident in your partnership with us.
Conditions for Refunds
Building Trust Through Transparency
At Scalenth Digital, we believe in the value of transparency and trust. Our refund policy is designed to safeguard your investment while maintaining fairness for both parties. Below is a detailed breakdown of how we handle refunds, performance metrics, and exclusions to ensure you feel confident in your partnership with us.
Exclusions
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External factors (e.g., platform outages, economic changes) are excluded from refund guarantees.
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Additional services requested outside the original scope are not refundable unless separately contracted.
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Lack of timely client communication or unapproved delays void refund claims.
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Refund Eligibility
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Refunds are tied to measurable KPIs and timelines specified in the agreement.
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Clients must provide all requested materials, feedback, and approvals promptly.
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Refund request timelines will be specified in your contract.
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Refunds are tied to clearly defined metrics and agreed-upon scopes, avoiding vague or retrospective claims.
Preventing Misuse:
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Refunds do not cover uncontrollable external events that may impact campaign performance.
External Dependencies:
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Refund claims must be made within the specified period to ensure timely resolutions and accountability.
Time Frame Limitations:
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We’ve designed this policy to ensure fairness and prevent misuse